Every once in a while, there appear some situations that need a delicate resolution. It’s about those situations when you have bought something and you’ve discovered that it’s not working properly, and the store where you’ve bought from won’t offer you warrantee or give you back the money.
This was just an example, but these situations are frequent and that’s the reason why this kind of service is needed. Every country has an institution who takes care of the rights of the customers, a place where people can send petitions and, if they are right, they also receive the help they need.
Let’s see what are some of the situations when you can ask for customer help to guide you and advise you on what you need to do to make things right for you, as a customer.
Car Related Situations
When you have a car, you might encounter some problems with it. However, if you have just bought it, you are entitled to having it repaired if there’s a serious problem, like the car breaks down, the brakes don’t work properly or the engine fails. In these situations, you will be able to ask for repairs being made by the seller, or you could get some or all the money that you have paid.
However, you won’t get any help in these cases if you were told that the care has problems, if you have seen the car as it was and you’ve noticed the problems when you’ve bought it or if you reconsider the price that you have paid for your car – this last one is definitely no excuse for recovering the money and suing the seller.
When you think about buying a car, you need to make sure that it comes from an approved seller – these are usually known as dealers – those businesses that sell cars. It should be a dealer with a properly reputation, part of a trade association or some seller that has the cars inspected by independent motoring organizations or engineers.
When Purchasing Something
People usually don’t take this into consideration, and if they buy something that soon breaks down, they prefer to go and buy a new item. However, keep in mind that if you’ve done nothing wrong to determine the item to break down, you may be entitled to a replacement of the item, repair for it or even refund.
You will have these rights if the thing that you have got is damaged or broken, and you notice this at home, if it’s not fit for the purpose it was made, or if it’s something that doesn’t correspond with the advertisement made for it or if it doesn’t fit the description made by the seller.
However, if you are the one who broke the item or if the item got damaged due to a misuse or an accident, you are not entitled to warranty, guarantee or replacement.
There’s also another situation when you can have legal help in dealing with buying something – when you discover that the item that you have just bought is counterfeit or fake. This usually happens when the seller advertises an item to be or a certain brand – meaning original – and you discover that it’s fake after you have bought it. However, things change if you knew beforehand that the item is not original – you are not entitled to refund.
There are plenty of situations when you are entitled to getting legal help in dealing with every day things. For example, you can ask for customer advice when something that you have ordered hasn’t arrived, or when you think you have bought stolen goods; if you clothes have been damaged or lost by a dry cleaner service or if you’re not happy with a certain service – meaning a lower quality than promised.
Apart from this, you can get specialized advice when you need to cancel a holiday, getting compensation if the flight is cancelled or delayed, getting compensation for delayed or lost luggage when flying with a plane or getting a claim compensation for a holiday.